Terms & Conditions

Last Updated: 24-08-2026

Welcome to Riven KW. These Terms & Conditions govern your use of our online store, website, products, and services. By accessing our store, browsing products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. General Terms

• Riven KW operates as an online retail store in Kuwait.
• These Terms & Conditions apply to all visitors, customers, and users of the store.
• Riven KW reserves the right to update, modify, or replace these Terms & Conditions at any time.
• Any changes will become effective once published on the store.
• Customers are responsible for reviewing the Terms & Conditions before placing an order.
• Continued use of the store after any changes constitutes acceptance of the updated terms.

2. Products and Services

• Riven KW offers products through its online store under the Retail – Other category.
• Product descriptions, specifications, images, sizes, colors, and availability are provided to help customers make informed purchasing decisions.
• Product images are provided for illustration purposes and may vary slightly from the actual product due to lighting, photography, screen settings, or manufacturing variations.
• Riven KW reserves the right to modify product details, prices, specifications, or availability without prior notice.
• All products are subject to availability.

3. Pricing

• All prices displayed on the store are stated in Kuwaiti Dinar (KWD) unless otherwise indicated.
• Prices may change at any time without prior notice.
• Any applicable delivery fees or additional charges will be displayed or communicated to the customer where applicable.
• Riven KW reserves the right to correct pricing errors or incorrect product information.
• If an order has been placed with an obvious pricing error, Riven KW may contact the customer to confirm the correct price or cancel the order and issue any applicable refund.

4. Orders

• Customers must provide accurate and complete information when placing an order.
• An order request does not necessarily constitute final acceptance by Riven KW.
• Orders are considered confirmed once the required payment or order confirmation has been successfully received.
• Riven KW reserves the right to refuse, cancel, or limit an order when necessary, including cases involving stock shortages, pricing errors, suspected fraudulent activity, or inaccurate customer information.
• If an order is cancelled after payment, any eligible refund will be processed according to the applicable refund procedures.

5. Payment

• Customers must use the payment methods made available through the online store.
• Payment information must be accurate and valid.
• Riven KW is not responsible for payment failures caused by the customer's bank, payment provider, insufficient funds, incorrect information, or technical issues outside the store's reasonable control.
• Additional verification may be requested for certain orders when necessary to protect against unauthorized transactions or fraud.

6. Delivery

• Riven KW provides delivery within the areas and locations supported by the store.
• Delivery charges, where applicable, may vary depending on the customer's location, order size, or delivery method.
• Customers are responsible for providing an accurate delivery address and valid contact information.
• Delivery times are estimates and may vary due to traffic, weather, holidays, peak periods, courier delays, or circumstances beyond Riven KW's control.
• Riven KW is not responsible for delays caused by incorrect or incomplete customer information.
• If a customer is unavailable to receive an order, additional delivery arrangements or charges may apply where applicable.

7. Order Cancellation

• Customers may request cancellation of an order before it has been processed or dispatched, subject to the store's ability to accommodate the request.
• Once an order has been prepared, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.
• Any refund resulting from an approved cancellation will be handled according to the applicable refund policy and payment provider procedures.

8. Returns and Exchanges

• Customers should review the product upon delivery and contact Riven KW promptly if there is an issue with the order.
• Returns or exchanges are subject to the applicable return and exchange conditions of the store and the nature of the product.
• Products eligible for return or exchange must generally be unused, undamaged, and in their original condition and packaging.
• Certain products may be non-returnable or non-exchangeable due to their nature, hygiene requirements, customization, or other applicable restrictions.
• Riven KW reserves the right to reject a return or exchange when the product does not meet the applicable eligibility requirements.
• Customers may be required to provide photographs or other information to assist with evaluating damaged, defective, incorrect, or incomplete orders.

9. Damaged, Defective, or Incorrect Orders

• Customers should contact Riven KW as soon as possible if they receive a damaged, defective, incorrect, or incomplete product.
• The store may request supporting photographs, order details, or other information.
• After reviewing the case, Riven KW may offer an appropriate solution, which may include replacement, exchange, refund, or another remedy where applicable.
• Claims may not be accepted where damage results from misuse, improper handling, normal wear and tear, or failure to follow product instructions.

10. Refunds

• Approved refunds will be processed using the applicable payment or refund method.
• Processing times may vary depending on the payment provider or customer's bank.
• Delivery fees may be non-refundable where applicable.
• If an order is partially refunded, only the eligible amount will be returned.
• Riven KW is not responsible for delays caused by banks or third-party payment providers after a refund has been initiated.

11. Customer Responsibilities

Customers agree to:

• Provide accurate personal, delivery, and contact information.
• Use the store only for lawful purposes.
• Review product information before purchasing.
• Ensure that ordered products are suitable for their intended use.
• Protect the confidentiality of their account information where applicable.
• Not misuse, interfere with, or attempt to compromise the store, website, payment systems, or related services.

12. Website Use

• Customers may use the website for personal and legitimate shopping purposes.
• Users must not attempt to gain unauthorized access to the website or its systems.
• Users must not introduce malicious software, viruses, or harmful code.
• Copying, reproducing, distributing, or commercially exploiting website content without authorization is prohibited.
• Riven KW may restrict or terminate access to users who violate these Terms & Conditions.

13. Intellectual Property

• All content available through Riven KW, including logos, trademarks, product images, graphics, text, designs, layouts, and other materials, may be protected by applicable intellectual property laws.
• Such content may not be copied, reproduced, modified, distributed, or commercially used without prior authorization.
• Nothing in these Terms & Conditions grants customers ownership rights over Riven KW's intellectual property.

14. Promotions and Discounts

• Promotional offers, discount codes, campaigns, and special prices may be subject to additional terms.
• Promotions may have specific validity periods, product restrictions, minimum order requirements, or usage limits.
• Promotional offers cannot necessarily be combined unless explicitly stated.
• Riven KW reserves the right to modify or end promotions at any time, subject to applicable requirements.

15. Third-Party Services

• The store may use third-party services such as payment gateways, delivery providers, hosting services, analytics platforms, or other service providers.
• Third-party services may be subject to their own terms and policies.
• Riven KW is not responsible for independent failures or actions of third-party providers beyond its reasonable control.

16. Privacy

• Customer information may be collected and processed as necessary to operate the online store, process orders, arrange delivery, provide customer support, and improve services.
• Riven KW will handle customer information in accordance with its applicable privacy practices and policies.
• Customers should review the store's Privacy Policy for additional information regarding the collection, use, storage, and protection of personal information.

17. Disclaimer

• Riven KW makes reasonable efforts to ensure that product information displayed on the store is accurate and up to date.
• However, the store does not guarantee that all website content will always be completely accurate, current, uninterrupted, or free from errors.
• Product availability may change without notice.
• Riven KW shall not be responsible for circumstances outside its reasonable control, including technical failures, delivery disruptions, natural events, or third-party service interruptions.

18. Limitation of Liability

To the extent permitted by applicable law, Riven KW shall not be liable for indirect, incidental, or consequential losses arising from the use of the website, inability to use the website, delays, or circumstances outside the store's reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Riven KW shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, technical failures, labor disputes, public emergencies, or interruptions affecting third-party service providers.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any dispute arising in connection with the use of the store or these Terms & Conditions shall be handled through the competent authorities and courts of Kuwait, subject to applicable law.

21. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

22. Contact and Customer Support

For questions, complaints, order-related inquiries, returns, exchanges, or other concerns, customers may contact Riven KW through the official customer support channels provided on the online store.

By using the Riven KW online store or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Riven KW
Last Updated: 24-08-2026